Refunds

Last updated: 3 October 2026

Our 60-day money-back promise

If Sweet Snout isn't right for your pet, tell us within 60 days of your first delivery and we'll refund your first order in full. That includes an opened pouch, and you don't need to send anything back.

How to ask for a refund

• Send us a message through our contact page using the email address you ordered with. A line saying it didn't work out is enough.
• We'll confirm by email and refund the full amount you paid for your first order, delivery included, to your original payment method within 14 days.

What it covers

• Your first order, whether it's one pouch, a multi-pack or the first delivery of a subscription.
• One refund under this promise per customer and delivery address.
• Later subscription deliveries aren't covered by the promise, but you can skip or cancel before any delivery, with no fee.
• A free gift that came with a subscription is yours to keep.

Unopened pouches and faulty items

You can also cancel any order within 14 days of receiving it under the Consumer Contracts Regulations 2013, and you have rights under the Consumer Rights Act 2015 if anything arrives damaged or faulty. This promise is in addition to those rights and doesn't affect them.

Questions

Contact us and we'll help. We aim to reply within 2 working days.